Let me start by prefacing this by saying "Yes I was a little rude and no the fact that she was a moron doesn't excuse my behavior".
On Friday I had been expecting a PHONE CALL from my physical medicine doctor. Only to come and realize that instead she emailed me giving me the run down on my MRI in medical terms no less. Um yeah I didn't get a medical degree I have no idea what and where this is so how about you call me, answer my questions and go for a different plan of care. Well after getting off the phone with the supervisor of the specialty department explaining for over an hour what I expected and needed. I felt no re leaved because I still have no idea what the heck is wrong. I have had a pain in my leg since before August. I have gone through my medical doc, othro doc and now I am at a specialty doc with language barriers. I wish that was it.
All I want is be healed have a quality of life that I deserve and get the health care I pay Kaiser for. Instead I get headaches, meds I do not want to take and the run around. I get angry and frustrated when they say " I know exactly how you feel", Um news flash you have no idea how I feel, nor does any other patient because we are all different and feel pain differently. Do not compare my pain or symptoms to someone else. It's irritating and wrong.
All I have asked for which I think is not a lot. Is a plan of care to take care of the problem, honesty and straight forward, up front realism. If you don't know what's wrong tell me, if you need more tests tell me, if you don't want to work with me tell me. All frustrations and anger can be avoided with 3 easy steps.
1. tell the patient the truth
2. treat each patient individually
3. don't assume they know what you are talking about, you went to school, paid the big bucks to understand the nonsense words.
4. BONUS-if you have a language barrier have someone in the room with you to make sure your verbiage isn't rude and taken the wrong way.
So for now I sit and wait for the phone call after making complaint after complaint. UGH.
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